1211 Privacy Policy — Protecting Your Information
1211 is fully committed to protecting the personal information of its platform users. Read this policy to understand how your data is collected, stored, and used.
Details of Collected Information
The following information may be collected when you create an account and use services on 1211:
- Account Information: Full name, mobile number, email address, date of birth, and login credentials.
- Payment Information: bKash, Nagad, or Rocket number, transaction amounts (BDT/৳), and transaction history. 1211 does not store full card or bank account details.
- Device & Browser Information: IP address, device type, operating system, browser language, and screen resolution.
- Usage Information: Pages visited and time spent, games or sections accessed, and types of bets placed.
- Cookies & Tracking: Cookies are used for session management and storing user preferences.
We do not knowingly collect information from minors. If we become aware that a minor has submitted their data, it will be deleted immediately.
Purpose of Data Use
1211 uses collected data solely for specific and legitimate purposes:
- Verifying accounts and ensuring secure login.
- Processing payments and executing transactions.
- Resolving platform issues and making technical improvements.
- Providing customer support and resolving complaints.
- Preventing fraud and unauthorized access.
- Delivering personalized services to enhance the user experience.
- Fulfilling legal or regulatory obligations.
1211 never sells your personal information to advertisers or any other commercial third parties.
Cookies & Tracking Technologies
1211 uses cookies on the platform to maintain active user sessions, remember login status, and save preferred language and settings.
Cookie Types:
- Session Cookies: Automatically deleted when the browser is closed.
- Persistent Cookies: Stored for a set period, providing convenience on future visits.
- Analytics Cookies: Collects anonymous statistics to understand platform usage.
Most browsers allow you to disable cookies. However, doing so may prevent some features of the platform from working properly.
Data Retention, Security & Third Parties
1211 stores your information on secure servers. All connections are protected with SSL encryption, which prevents third-party access during data transmission.
Data Retention Period:
- Necessary data is retained for as long as your account remains active.
- After account closure, certain data may be retained for up to five years as required by law.
- All remaining data is then securely deleted.
Sharing Information with Third Parties: 1211 may share limited information only in the following cases:
- Approved mobile banking provider for payment processing.
- By order of a court or legal authority.
- With security partners for fraud investigations.
Even in these cases, only the minimum necessary information is shared.
User Rights & Policy Updates
As a 1211 user, you have the following rights:
- Right to Access: You may request to see what information is stored in your account.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data in certain circumstances, though complete removal may not always be possible where legal obligations apply.
- Marketing Communication Opt-Out: You may opt out of promotional messages at any time.
To exercise these rights, write to us at [email protected]. We aim to respond within 30 days.
Policy Changes & Contact
1211 may update this Privacy Policy at any time. A notice will be posted on the platform for any significant changes. Continued use of the platform after such changes constitutes acceptance of the updated policy.
For any questions regarding this Privacy Policy: